Privacy Policy

At Thornhill Market Florist our goal is to provide the highest quality products and services offered by any floral store online. We belive that your shopping experience should be friendly, safe and private. For this reason we are committed to our Privacy and Safety Policy.

In placing an order on our web site Thornhill Market Florist will require that some private informationbe entered along with the order. Our business requires personal names and delivery addresses. Information is collected for the sole purpose of providing you with a pleasurable shopping experience and to aid us in serving you better.

Your e-mail address, personal mailing information and credit card information at no time will be shared, sold or provided to a third party, unless such a party has been contracted by Thornhill Market Florist for the purpose of collecting the funds.

From time to time Thornhill Market Florist will use it's client list to remind you of upcoming events, company news and or specials. Thornhill Market Florist will use your information to communicate with you on important dates such as Birthdays and Anniversaries. At any time you may request that all or part of your information be removed from our database.

Your credit card details are never handled by our system and we do not receive a copy of your credit card number.

Thornhill Market Florist does not use cookies in our website but we may start using it in future. Thornhill Market Florist does not allow third parties to advertise on our site. Our internet service provider will only track your information for the purpose of monitoring traffic flow with respect to our online marketing efforts.

It is our intention to provide you with the best possible online service.

Terms of Use

By accessing, browsing, using or purchasing any items on this site, you agree to the terms and conditions of www.thornhillflorist.ca.

Images found on this site are used as guides only and may not be exactly the same as the final product. Seasonal variations may mean that some flowers are unavailable at different times of the year. Every effort will be made to provide a similar flower/product of equal value.

Substitution policy

Substitution may be necessary to ensure your arrangement is delivered in a timely manner. The utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item. We strive to preserve size, shape, color scheme and variety of flowers in our arrangements and make it as close as possible to provided sample.

Refund Policy

At Thornhill Market Florist we use fresh flowers and quality materials to ensure that you receive only the top quality product. Flowers are perishable by nature, however, they should last between 4 to 7 days or more from the time of delivery. If your flowers do not last at least 2 days, and have been cared for in a satisfactory manner, please contact us immediately to arrange a replacement or refund.

Complaints must be received within 2 days of delivery and the product must be returned to allow our staff to assess the problem. Please note that we are unable to provide a replacement order or refund if the flowers have been thrown out and are not able to be returned.

Access to Information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

Disclosure

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

Links to other sites

From time to tine we may provide links to Web sites outside of our web site, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual. This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.